Helpful tips on registering your kit, collecting your sample and returning it to our lab for analysis.
How long will it take to see my results and recommendations?
After your sample (or samples) is received at our lab, and your questionnaires are completed, you should see your results in about 4 weeks.
What if I am taking medications or supplements?
You can still conduct Viome testing while on medication or supplements. For more information, read our full FAQ.
Should I wait to take my test?
There’s no need to wait to take your test. However, if you are currently on antibiotics, you may wish to wait. Read more about that in our full FAQ.
What if I have food sensitivities or allergies?
If you have known sensitivities or allergies to any foods, you should refrain from eating them, no matter where they are placed on your different food recommendation lists.
The Viome testing process uses a stool sample to conduct an analysis of your gut microbiome. Stool samples do not contain the necessary immune markers needed to pinpoint specific food allergens or sensitivities. We do not currently test for food sensitivities or incorporate known allergies when providing food recommendations.
If you receive a food recommendation to which you have an allergy, do not eat that food. We want you to feel your best, so known allergies and sensitivities should be taken into account when you follow your Viome recommendations.
How do you store my information?
Viome stores your information securely. To ensure the confidentiality of your data and your results, we separate users' personally identifiable information (PII) from personal health information (PHI) and use multiple layers of encryption. We do not provide your information or results to employers or health insurance companies. Viome will never sell your information to any other group or company. Read more in our full FAQ.
I just did a cleanse. How long should I wait to test?
No need to wait at all. You can still conduct Viome testing while on medication or supplements. Please read more in our full FAQ.
How long will my be kit be good for?
Your kit will be ready for you to use it when you choose, however, Viome requires that you return your sample to us for processing within six (6) months of your purchase date. Read more in our full FAQ.
How long does it take to see any changes?
Your recommendations are unique to you! It typically takes about 90 days to see the effects of a new diet on your microbiome, so sticking to your recommendations is key. Read more.
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