Viome Support
Find answers to commonly asked questions.
Featured Support Articles
Which countries can Viome products be purchased and shipped to?
February 19 2025 2:27amIf you are trying to purchase from a country that Viome is not currently shipping to, please add your information to this waitlist to be notified when...Sending & Submitting Test Samples to Viome's Lab
March 21 2025 6:48pmViome's test sample(s) including stool, saliva, and blood need to be sent to Viome's lab located in Bothell, Washington, USA (near Seattle) for analysis...Will my results still be accurate if my sample processing is delayed?
March 21 2025 6:48pmWill my results still be accurate if my sample processing is delayed?Your results remain accurate as long as you haven’t:Made drastic changes to your diet...Test Processing & Sample Status
April 25 2025 1:37amStandard Processing TimeTypical Timeline: Test results and recommendations are usually delivered to your account within 2-3 weeks after your samples arrive at V...Accessing Your Test Results on the Viome Website
April 15 2025 12:32amFull Body Intelligence, Gut Intelligence, and Oral Intelligence test results deliveryYou will receive an email notification when your test results are available...Purchasing Viome Subscription Products
March 21 2025 8:13pmDo You Have Existing Test Results?NO – If You Haven’t Taken a Test Yet:Purchase and Complete a Test:Choose between the Full Body Intelligence, Gut I...How to Manage My Subscription
April 3 2025 7:15pmTo manage your supplements subscription:Login to your Viome accountClick on "Account" iconClick on "Manage Subscription" to pause,...How to Cancel Subscription
April 3 2025 7:48pmSteps to Cancel your Subscription:Log or sign into into your Viome account at https://my.viome.com.After logging in, click "Account" icon and then &qu...Viome Official Test Sample Submission, Test Kit Replacement, and Refund Policies
March 21 2025 6:48pmFull Body Intelligence, Health Intelligence, Gut Intelligence, Oral Health Intelligence, and CancerDetect Test Kits Return & Refund PolicyFor Full Body...