Frequently Asked Questions
Viome Customer Help Center
What does Viome's annual plan include?
Can I order additional Gut Intelligence™ and Metabolic Intelligence™ tests?
What is the Gut Intelligence™ test? How is it done?
What is the Metabolic Intelligence™ test? How is it done?
What kind of results and recommendations do you provide?
I just signed up for Viome. What happens next?
How are the Viome kits shipped? How long will it take to receive them?
How does Viome differ from other microbiome testing companies?
Unlike 16S sequencing, Viome’s technology quantifies the expression of genes from all of the microorganisms living in your gut. This analysis identifies all microbes, including viruses, bacteria, yeast, fungi, bacteriophages, and parasites at very high resolution (down to the strain level). Not only can our testing determine the composition of these organisms, we can also look at their function.
Unlike most other microbiome companies, we use your results to generate practical recommendations that form the basis for your wellness. By following Viome’s diet and lifestyle recommendations, you’ll be able to fine-tune the function of your gut microbiome to optimize your wellness.
How does Viome differ from lab tests that my doctor can order?
I changed my diet a few weeks ago. How long will it take to see effects on my samples?
I follow a specific diet. Will the recommendations take my diet into account?
Do you test for food sensitivities?
Does Viome recommend supplements? Can I buy them from you?
I have struggled with an undiagnosed illness for years. Can Viome help?
If I sign up for Viome, should I still see my physician?
Does Viome’s service need to be ordered by a physician?
Testing & Results
I just received my Viome kits. Is there anything I need to do before I start my testing?
What are the ingredients in the glucose challenge pack that’s included in the Metabolic Intelligence™ kit?
I think I messed up one of my samples. What should I do?
I just sent my samples back to Viome. How long will it take to get my results?
If you need to redo any part of your Viome kits, we’ll contact you directly.
I’m worried about the security of my data. What are you doing to make sure it stays secure?
Where can I find the QR code that needs to scanned into the app?
|Open the Gut Intelligence box
||Open the tube with the white cap
||Remove the tube with the brown cap. The QR code is on the tube with the brown cap.
I don't want to drink the challenge shake for the Metabolic Intelligence™ test. Do I have the option to complete only the Gut Intelligence™ testing?
If you cannot complete the Metabolic Intelligence™ test because you are diabetic, it is crucial that you answer all of the Viome app questionnaires. In lieu of the complete Metabolic Intelligence™ test, take your fasting glucose measurement using the supplied glucometer and enter it into the first time point on the Metabolic Intelligence™ questionnaire.
I submitted my Gut Intelligence™ sample and it completed sequencing weeks ago. Why haven't I received my results?
If you have any questions about components you may be missing, you can email us here.
Can you provide more information about the validity of Viome's testing?
Does Viome have an app?
I have an Android phone. Can I still use the app?
I don't have a smart phone, can I still sign up for Viome?
Eligibility & Membership
I live outside of the United States. Can I sign up for Viome?
Is Viome available for children?
Customers under 18 will need to sign separate forms than the adult consent form that’s available on our website. If you would like to enroll a minor in our service, please contact us.
Can I receive a refund if I decide to cancel early?
How can I renew my membership?
Can I use my health insurance to sign up for Viome?
Do you have a phone number?
I signed up for Viome a few months ago, but now I’d like to switch plans. Can I do that?
I see that Viome's new annual plan includes one set of tests per year. How can I track my progress over time with only one test?
While Viome’s annual plan includes one Gut Intelligence™ and Metabolic Intelligence™ test per year, you have the option to order additional tests for $199.
We created a more flexible plan to better suit your individual needs. Maybe you’d like to test more frequently to monitor your progress, or maybe you need more time in between tests–whether you’re on vacation, still working on making changes to your diet, or you just can’t find the time.
I'm already a Viome customer, and I was planning to sign up for the same plan next year. Is that possible?