Naveen Jain

A Message From Our CEO

Apr 29, 2020

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Dear Viome friends and family,

As we all continue to navigate this challenging, world-wide event, I very much hope that every one of you is safe, well, and able to use this time to invest as much as you can in your health.

Viome is a federally certified clinical lab and certified by the state government to be an essential business. In addition to following all CDC and CLIA standards, our enhanced lab safety procedures include expanded cleaning, rigorous staff training, shift schedule adjustments, and additional personal protective equipment (PPE) for everyone.

Thanks to our amazing dedicated laboratory team in Los Alamos, Viome continues to remain open and operating, processing thousands of Gut Intelligence™ samples every month. We are keeping our team safe and still helping our customers on their health journeys, explaining their gut microbiome analysis, and giving precise food and supplement recommendations. If you haven't yet submitted your sample, please send it to us now* so we can ensure you have your results and recommendations at hand to help you select the best foods to eat in order to support your gut microbiome.

I’m sure you agree there is no better time than now to create healthier habits for yourself, or for your family. In an effort to help, we’ve created a resource of articles and links to assist you along this path at viome.com. You’ll find tips on shopping stress-free, healthy pantry stocking, fitness at home, sleep, and boosting your immunity. We’ve also called on our passionate Viome online communities to share the healthy meals they are creating with their personalized Superfoods and we have been impressed by the collaboration!

Your gut microbiome plays an essential role in supporting your immunity, as your gut lining houses 70% of the cells that make up your immune system and is one of the first lines of immune defense you have. Now more than ever, eating the right foods which feed your microbes can help in maintaining your gut barrier integrity. Viome's personalized insights and precise recommendations can help.

During this crisis, our scientists at the Viome Research Institute have learned much about SARS-CoV-2, the virus that causes the COVID-19 respiratory disease, since the initial outbreak. We now know that the virus can be present and detectable in the gut microbiome, even after it is no longer detectable in the respiratory system, or in cases where people have experienced mild or no symptoms. Studies have shown that people may shed the virus in stool for weeks after the virus is cleared from respiratory samples.

To play our part in the long term solution to COVID-19, Viome has submitted our FDA application for approval of our Gut Intelligence™ Test for SARS-CoV-2 virus and COVID-19 detection. Our lab and bioinformatics teams completed validations for this test in exactly 14 days—an incredible feat! We believe that this type of testing will eventually be critical in our fight against COVID-19, and will release more news on this innovative, alternative test as soon as we are able.

I want to let you know that we are here for you. Please don’t hesitate to reach out to us if you have any questions about your samples, or your results and recommendations. Our customer experience team is also available at support.viome.com or online via Facebook, Instagram, Twitter, and LinkedIn.


Yours in Wellness,



For more information about Viome operations during the COVID-19 epidemic, visit our FAQ.

*Viome requests that Gut Intelligence Test samples be returned within 6 months of purchase. For more information, please visit our FAQ.

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